SHIPPING & RETURNS POLICY
Return Goods Policy and Guidelines
All returns must be authorized by AbleMed Supply prior to receipt. Product must be returned within 14 day of purchase. Authorizations are valid for 14 days. Return goods authorizations (RGAs) may be arranged by emailing your request. Unauthorized returns may be returned to customer at customer’s expense, destroyed at AbleMed Supply discretion, or subject to additional charges without credit being issued to customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.
After obtaining an RGA, each return must include the following information:
* Customer’s name, address and account number.
* RGA number.
* Original purchased order number.
* Lot number and expiration dates where applicable.
Damages or Shortages
In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify AbleMed of any damages in transit or product shortages within two (2) business days of receipt, or AbleMed shall have no obligation to process credit or arrange for product replacement. Contact AbleMed Supply online to report damages or shortages.
Products Shipped in Error by
Customer must notify AbleMed of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by AbleMed are freely returnable for full credit, provided that such returns are made within thirty (14) days of receipt.
Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from AbleMed Supply, if such products are in salable condition and suitable for restocking. Cancelled orders will be subject to freight and restocking fee of 15%. Product must be returned within 14 days of receipt.
The following conditions WILL NOT be considered for return:
Products purchased more than 14 days prior to return request.
Products considered hazardous materials.
Special or custom products made to customer specifications or sold as non-returnable.
Products returned in altered or damaged packaging, or in packaging other than original packaging.
Items that are used for bathing, the body, mouth and ears. (infection control measure)
Packs broken, breached or damaged.
Items in unsalable units of measure where product cannot be resold.
Returns prohibited by state law.
Products with less than 3 months shelf life remaining based on expiration dates.
Third party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.
Issuance of an RGA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.
Customers who receive a refund back in the form of a check must deposit or use the check within 120 days of issuance from AbleMed Supply.
Defective product, properly noted damaged product and returns that are the result of a AbleMed’s error may be returned at AbleMed’s expense and for a full credit, subject to the other provisions of this policy.
Restocking Fee Schedule
* Return from Date of Invoice: 0-14 Days
* Re-Stocking Fee Percentage: 15% (+) Freight